Privacy Policy - iNeed App

Effective Date: July 1, 2025
Last Updated: July 2, 2025
App Name: iNeed
Developer: iNeed Team
Company Location: Egypt

1. Introduction

This Privacy Policy explains how the iNeed mobile application ("App," "we," "us," or "our") collects, uses, protects, and shares your personal information. By using our App, you agree to the collection and use of information in accordance with this policy.

iNeed is a verified marketplace platform that connects mobile technicians with genuine spare parts traders. We are committed to protecting your privacy and maintaining the security of your personal information.

2. Information We Collect

2.1 Personal Information

To verify your identity and provide access to our platform, we collect:

Required for Verification:

  • Full Name
  • National ID (front and back photos)
  • Personal Photo
  • Shop/Business Photo
  • Phone Number
  • Email Address
  • Business/Professional Information

Automatically Collected:

  • Device information (model, operating system)
  • App usage data and analytics
  • IP address and location data (when permission granted)
  • Crash reports and performance data

2.2 User-Generated Content

  • Product listings and descriptions
  • Messages and communications
  • Reviews and ratings
  • Profile information

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Core App Functionality

  • Verify your identity and professional credentials
  • Create and manage your account
  • Enable marketplace transactions
  • Facilitate communication between users
  • Process and display product listings

3.2 Security and Fraud Prevention

  • Prevent fraud, spam, and abuse
  • Protect against unauthorized access
  • Maintain platform integrity
  • Verify the authenticity of users

3.3 App Improvement

  • Analyze app usage and performance
  • Improve user experience
  • Develop new features
  • Provide customer support

3.4 Communications

  • Send important app notifications
  • Provide customer support
  • Send security alerts
  • Share platform updates (with consent)

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Union, we process your data based on:

  • Contract performance: To provide our marketplace services
  • Legitimate interests: For fraud prevention and app improvement
  • Consent: For marketing communications and optional features
  • Legal obligations: For compliance with applicable laws

5. Data Sharing and Disclosure

5.1 We DO NOT Share Your Data For:

  • Advertising or marketing by third parties
  • Sale or rental to other companies
  • Purposes unrelated to app functionality

5.2 We MAY Share Your Data:

  • With other verified users: Profile information for marketplace functionality
  • With service providers: Cloud hosting, analytics, and technical support
  • For legal compliance: When required by law or legal process
  • For safety: To protect against fraud or security threats

5.3 Third-Party Services

Our app may use the following third-party services:

  • Google Firebase: For app functionality and analytics
  • Cloud storage providers: For secure data storage
  • Crash reporting tools: For app stability improvement

These services have their own privacy policies and may collect anonymous usage data.

6. Data Security

We implement industry-standard security measures including:

  • Encryption in transit: All data transmitted is encrypted
  • Encryption at rest: Stored data is encrypted
  • Access controls: Limited access to authorized personnel only
  • Regular security audits: Ongoing security assessments
  • Secure servers: Data stored on protected cloud infrastructure

7. Data Retention

  • Account data: Retained while your account is active
  • Verification documents: Retained for 3 years after account closure for legal compliance
  • App usage data: Retained for 2 years for improvement purposes
  • Communication data: Retained for 1 year after last activity

8. Your Rights and Choices

8.1 All Users Have the Right To:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a portable format
  • Object: Object to certain data processing activities

8.2 How to Exercise Your Rights:

Contact us using the information provided in Section 12 below.

8.3 Data Deletion Process:

  1. Contact our support team via email or phone
  2. Verify your identity for security purposes
  3. We will process your request within 30 days
  4. Some data may be retained for legal compliance

9. Children's Privacy

Our app is NOT intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Other legally approved transfer mechanisms

11. Cookies and Tracking Technologies

Our app may use cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze app usage
  • Improve performance
  • Provide personalized experiences

You can control cookie preferences through your device settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:

  • In-app notifications
  • Email notifications (if you've provided an email)
  • Updates to the "Last Updated" date above

Continued use of the app after changes constitutes acceptance of the updated policy.

13. Regional Compliance

For EU Users (GDPR):

  • Data Protection Officer contact available upon request
  • Right to lodge complaints with supervisory authorities
  • Specific consent mechanisms for data processing

For California Users (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information (we don't sell data)

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

iNeed Support Team

  • Email: Ineedsuppourt@gmail.com
  • Phone: +201204125145 / +201206135333
  • Address: Egypt
  • Business Hours: Sunday - Thursday, 9:00 AM - 6:00 PM (Egypt time)

Response Time: We aim to respond to all privacy-related inquiries within 72 hours.

15. Dispute Resolution

In case of any disputes related to privacy or data protection:

  1. Contact us directly using the information above
  2. We will work to resolve issues within 30 days
  3. For EU residents: You may file complaints with your local data protection authority
  4. For other jurisdictions: Local consumer protection agencies may assist

Note: This privacy policy complies with Google Play Developer Policy requirements, GDPR, CCPA, and other applicable privacy regulations. It covers all aspects of data collection, usage, and user rights as required for app store approval.